Shipping & Returns

Shipping UK Mainland & Offshore

Iron Neck Bundles: Delivery to UK Mainland addresses take 1-2 working days and we only use UPS Standard service.

Small accessories or apparel: These are sent via Evri or UPS Small Packet

Our delivery charges are a reflection of the enhanced insurance we apply to an Iron Neck bundle or product when we ship, we cannot reduce this unfortunately.

Shipping UK Offshore & NI
We will use UPS for this delivery too and it may take a few days longer to arrive.

Failed Deliveries:
If an order is returned to us by the courier and it is deemed it is due to non-collection or not being able to receive after a number of attempts, we will either cancel your order and refund it minus any shipping costs or resend and charge additional shipping for the resending.

Shipping to Europe and Rest of World:

We do ship internationally, however please get in touch via email or messenger for the most accurate shipping costs. Typically We can ship to most of Europe for £35-48 via UPS. Any non/failed deliveries which are then returned to us would be re-chargeable to you. Should you wish to cancel your order once the goods have been shipped, you will be refunded your order, minus any delivery costs.

IMPORTANT NOTICE:
Any import duties and taxes are the responsibility of you the customer, not Iron Neck Europe (Omnia Creative Ltd). These will need to be paid prior or upon delivery to the courier.

Returns: We believe in the effectiveness of the Iron Neck strengthening products and are confident you will too. That's why we provide a 30-day money-back guarantee. Here is how it works:

•    Try your new Iron Neck for up to 30 days. 
•    If you aren’t feeling results, contact us and we will be happy to help you maximise its usage.
•    If we can't help with a solution, we'll authorise a return for the full price of your Iron Neck minus any original shipping costs. Return shipping will be at your cost and will not be refunded.

Available to UK Mainland customers only.
Alpha Products are excluded from this 30 day return.

PLEASE ENSURE ALL PACKAGING IS IN AS NEW CONDITION AND ALL INTERNAL PACKAGING, LEAFLETS AND ACCESSORIES ARE PRESENT. IF THERE ARE SEVERE DAMAGE OR SHORTAGE WE WILL DEDUCT THIS FROM THE FINAL REFUND.